Technical Writing I Research I Development Insights

Enterprise Website Re-Launch

Rachael joined an integrated development team to transform a massive enterprise website with over 2000 pages of legacy content into a fast-loading, optimized site with dynamic feed and integrated AI search capabilities.

2021-2023

Project Overview

100s+ Pages
24 Months
20+ Technical Disciplines

Case Study: Exponent Website Relaunch

Client: Exponent a Global Technical Consulting Firm
Role: Research/Writing/Problem Solving Support for branding, writers guidelines, nomenclature, taxonomy, page titles, slugs, component requirements, consulting with SMEs, translating complex ideas, writing optimized landing pages, keyword research and YEXT keyword mapping, entry into Drupal CRM

Tools:  SEMrush, Google Analytics, Google Console,  Bright Edge, Drupal CRM, YEXT

The Assignment

  • Joined a distributed contractor team supporting a global consulting enterprise through a major restructuring and optimization of its digital presence.
  • Worked in cross-functional Agile teams to define requirements and build components for a Drupal-based CRM platform with dynamic content feeds. The system was designed to keep pages lightweight while enabling flexible aggregation of content across disciplines, industries, and case studies. Developers also implemented weighted content ranking models to better align subject matter experts with relevant areas of expertise.
  • Helped develop long-form capability pages across 20+ engineering and scientific domains, while shaping new taxonomy, nomenclature, and site architecture to improve clarity and cross-disciplinary alignment.
  • To strengthen visibility and usability, I conducted competitive research and defined synonym frameworks to enhance a Yext AI-powered internal search system, improving discoverability across the platform.
  • Under tight deadlines, the team delivered UX-optimized wireframes, content strategy, copy, and structured data entry within a Drupal CMS environment, positioning the firm’s consulting capabilities more clearly in a highly competitive technical marketplace.

Key contributions included supporting the design of a scalable enterprise web platform, advancing information architecture and user experience strategy, and aligning content, search, and business development goals into a unified digital ecosystem. I also contributed to Agile delivery processes, stakeholder collaboration, and iterative development cycles, helping translate complex business requirements into structured digital solutions.

The Tools

  • SEMRUSH

    Keyword & Competitive Research

  • Drupal CRM

    Dynamic Feed

    Drupal CRM logo

  • YEXT AI SEARCH

    AI Assisted Search Bar

    YEXT Logo

  • Google Analytics

    Google Console

    Google Analytics and Google Search Console Logo

Project Challenge

Our small team flexed to demanding project requirements to conduct market and competitive research and align content with core revenue streams and horizon opportunities.

Deliverables

I supported the Exponent website relaunch by aligning brand, content, UX, and SEO strategy across teams. The deliverables focused on creating a clear site structure, improving search visibility, and establishing a scalable foundation for ongoing optimization.

Teamwork

  • Collaborate with cross-functional teams of SMEs, C-Suites, third-party vendors and development firms, researchers, writers, designers, and editors.
  • Interviewed subject matter experts, wrote copy for a dynamic enterprise website, assisted with component requirements, and built pages using the Drupal CMS platform with integrated YEXT capabilities.

Research

  • Research and interview SMEs representing twenty diverse disciplines.
  • Perform competitive research, keyword research, content gap analysis, keyword gap analysis, and evaluated competitor paid ad strategies.

Website Hierarchy, Nomenclature and Taxonomy

  • Collaborate to build website hierarchy, taxonomy, and nomenclature.
  • Help to develop Drupal component requirements.

Interviews and Edits

  • Conduct interviews with SMEs and department heads to determine site structure, nomenclature, and taxonomy.
  • Lead SMEs through strategic questions to determine a service’s unique value in the marketplace.

Project Management

  • Assist the project manager with stakeholder communication and ensure seamless communication between all phases of content development.

SEO Strategy & Tactics

  • Study business development initiatives and align SEO and content strategy with critical revenue drivers and emerging market trends.
  • Leverage SEMrush, the world-class SEO research and site monitoring standard, to evaluate website health and performance data and create roadmaps to remediate post-launch.
  • Analyze the organic SEO and paid ad strategies of competitors.
  • Conducted keyword and content gap analysis and created roadmaps for SEO optimization post-launch.
  • Identify opportunities to create unique, optimized landing pages to compete with competitors.

Content & Copy Edits

  • Write original content and collaboratively edit copy with the Senior Editor and SMEs to gain C-Suite approval.

Practice Areas

  • Biomechanics
  • Biomedical Engineering & Sciences
  • Chemical Regulation & Food Safety
  • Civil & Structural Engineering
  • Construction Consulting
  • Data Sciences
  • Ecological & Biological Sciences
  • Electrical Engineering & Computer Science
  • Environmental & Earth Sciences
  • Health Sciences
  • Human Factors
  • Materials Science & Electrochemistry
  • Mechanical Engineering
  • Metallurgical & Corrosion Engineering
  • Polymers & Chemistry
  • Thermal Sciences
  • Vehicle Engineering

Deliverables — Exponent Website Relaunch

Brand & Messaging Foundation

  • Assisted with brand development, including style and messaging guides

  • Established consistent voice and terminology across site content


Research & Strategy

  • Conducted keyword research, competitive research, and content gap analysis

  • Analyzed competitors to inform SEO and SEM strategy

  • Created a post-launch SEO optimization roadmap


Information Architecture & Content Structure

  • Collaborated with writers and SMEs to redefine site hierarchy, nomenclature, and taxonomy

  • Defined page titles, URL slugs, metadata, and image alt text standards

  • Wrote synonym pairs to support YEXT on-site search integration


Content Development & Collaboration

  • Interviewed subject matter experts to extract and clarify technical expertise

  • Collaboratively wrote, edited, and refined technical and marketing content

  • Ensured content accuracy, clarity, and alignment with brand and SEO strategy


UX & CMS Implementation

  • Developed wireframes to define requirements for new Drupal components

  • Supported CMS content modeling and component planning


Data & Search Integration

  • Partnered with data scientists to scope requirements and integrate live data feeds from multiple sources

  • Supported YEXT search configuration through structured synonym mapping

Flexible Components and Dynamic Feed

We implemented a component-based design system in Drupal that allowed content sections to be quickly reconfigured by updating titles and structured content blocks. This flexibility enabled the team to move faster and maintain consistency, even without formal wireframes at the start of the project.

List of scientific capabilities for website relaunch
Three image layout highlighting technical consulting capabilties

Highlight Multidisciplinary Expertise

I worked closely with the project manager and product owners to unify the site’s architecture and content strategy—defining page hierarchy, nomenclature, taxonomy, titles, slugs, metadata, and on-page copy across more than 20 technical disciplines. This approach helped connect content across the site, prevent silos, and ensure the website functioned as a cohesive system rather than a collection of disconnected pages.

  • Batteries & Energy Storage

    Excerpt: Our multidisciplinary energy storage and battery technology consulting experts help ensure performance, reliability, and safety across all battery and energy storage product lifecycle stages.

  • Biomechanics

    Excerpt: Understanding human movement and loading requires skilled scientific analyses to provide clarity on a range of complex biomechanical implications. Our teams offer breakthrough insights by analyzing specific incidents or providing data to inform product or program development.

  • Biomedical Engineering & Sciences

    Excerpt: When you seek rigorous biomedical science and engineering analyses for breakthrough insights, turn to Exponent. Our multidisciplinary teams offer full lifecycle support – from assessing the performance of new medical devices or combination products, evaluating intellectual property claims of biomedical applications, or addressing post-market issues, our teams deliver.

  • Buildings & Structures

    Excerpt: When dealing with complex structural engineering challenges, our teams are equipped to identify construction defects, assess catastrophic storm damage, conduct building envelope studies, and monitor structural health. Our multidisciplinary approach leads to detailed inspections and analysis to support your team with next-step recommendations.

  • Chemical Regulation & Food Safety

    Excerpt: Our multidisciplinary teams provide critical understanding and support for navigating global regulatory chemical and food safety challenges. Whether outlining a strategy to register a pesticide in the U.S., EU, U.K., Canada, or globally, assessing the quality and compliance of food and food ingredients, food products, cosmetics and personal care products, or household goods and cleaning products, we have the multidisciplinary expertise to support you throughout your entire process lifecycle.

  • Civil Engineering

    Excerpt: From analyzing differing site condition claims of infrastructure projects to assessing dams and levees to evaluating post-wildfire debris flow hazards, our teams provide unparalleled civil engineering expertise and data-driven insights.

  • Construction Consulting

    Excerpt: We combine construction, structural, civil, geotechnical, geological, and forensic engineering capabilities, to provide an integrated approach to construction management. From scheduling, cost analysis, and technical expertise, our teams help construction industry clients address their most complex challenges.

  • Data Sciences

    Excerpt: Your data tells a story. Let us help construct yours. We help you acquire, clean, and crunch data, providing breakthrough insights for decisions regarding your most complex challenges.

  • Ecological & Biological Sciences

    Excerpt: Finding a pragmatic path forward in large, complex environmental projects requires a strategic, multidisciplinary approach combined with detailed technical analysis. Our ecological and biological scientists work with our environmental, health, and engineering teams to help clients tackle multifaceted issues.

  • Electrical Engineering

    Excerpt: From power generation to rechargeable batteries, automotive electronics to microelectronics, and software engineering to cybersecurity, we help you understand your most formidable performance, safety, security, and compliance challenges.

  • Environmental & Earth Sciences

    Excerpt:  Minimizing environmental risk is critical to sustainable business practices; we offer world-class expertise for more than 90 unique disciplines to help you understand how your business impacts the environment, how to mitigate risk, and how to make remediations.

  • Health Sciences

    Excerpt: Our teams offer unique expertise for evaluating complex, novel, and global-scale healthcare, environmental, occupational, product, and public health challenges.

  • Human Factors

    Excerpt: We help clients better understand how human decisions, actions, and behaviors affect outcomes when interacting with products, the environment, and workflow processes.

  • Materials & Corrosion Engineering

    Excerpt: Materials science is critical to every industry, including utilities, oil and gas, consumer electronics, medical devices, automotive, and aviation. With over five decades of experience, we tailor an integrated approach to your industry’s bespoke challenges.

  • Mechanical Engineering

    Excerpt: When facing challenges regarding mechanical engineering, clients turn to us for rigorous failure analysis, risk assessments, and auditing of mechanical systems in every industry.

  • Thermal Sciences

    Excerpt: When fires, explosions, thermal, and flow-related accidents occur, timely response and expert analysis are critical. Our thermal sciences consultants investigate root causes of failures, fires, and explosions for all types of accidents within residential, commercial, transportation, and industrial settings.

  • Vehicle Engineering

    Excerpt: We’re driving the future of vehicle engineering with rigorous research on the safety and performance of every type of transport. From internal combustion engines, lithium-ion batteries, and hydrogen to next-gen technologies – we help clients create safer, more efficient vehicles while complying with industry and regulatory standards.